LIVESTOCK T&C'S

Please note: Livestock is Shipped separately to dry goods orders.

Due to the additional cost we are unable to offer Livestock as part of our Free Delivery offer.

LIVESTOCK P&P Is a Flat rate of £14.99 to mainland UK per single order with no maximum quantity.

We aim to process all orders place by 2pm on the same day, Monday to Thursday. 

All Livestock is sent on next day before 1pm tracked. This ensures Livestock is in transit for no longer that 24 Hours.

D.O.A

In the Unlikely event of Livestock being dead on arrival please notify us immediately and no later than 12 hours after receiving your delivery. After this time we will be unable to offer you a replacement, credit or refund. 

CLAIM PROCEDURE 

-Please provide clear, well lit, Photographic evidence in the original unopened fish bag. 

-All cases will be Dealt with invidiually and at our descretion. 

-We reserve the right to ask for Coral skeletons to be returned in order to process the claim. If they are not kept we may be unable to process a replacement, credit or refund.

Returns Policy

Excluding damaged or DOA livestock we do not accept the returns.

Livestock may sometimes vary from pictures on the website due to the use of stock images, different lighting and the use of blue light filters. 

It is normal for corals to temporarily withdraw and discolour with select species. If you have any doubts and would like further information do not hesitate to contact our team. 

We reserve the right to refuse any returns unless as for mentioned above.